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Frequently Asked Questions

Getting startedcreating your bookPrinting, Orders & Shippingpayments & refundsaccount & accessPrivacy & Security

Getting Started

How do I get started with UponLife?

Getting started is simple—just complete a short survey to unlock personalised writing prompts. From there, you can type or speak your answers, and our AI writing assistant will help polish your story.

How do I set up my account?

1. Go to the UponLife website. Start by opening the UponLife site. Click the option labelled “Get UponLife”

2. Create your account. You will be asked to provide basic information such as your name, email address, and a password.

3. Start answering guided prompts. UponLife is built around prompts that help you reflect on memories. Once your project is set up, you’ll see a series of questions to help you start writing/recording your stories.

4. Add photos. As you go, you can upload photos and rearrange how your book pages look.

5. Review draft and finalise. The next step is generating a rough draft you can review. You will be able to do edits, make changes, and preview the final output before printing or completing the book.

6. Order your book. Once you’re happy with your content and layout, you’ll place an order for the printed version.

Can I record my stories instead of typing them?

Yes! UponLife offers a voice-to-text feature that allows you to tell your stories out loud instead of typing them. Your recordings will be transcribed into text, which you can then edit if needed. This makes it easy to capture your memories naturally, in your own voice, without worrying about writing everything down.

Can I write in my own words instead of using prompts?

Yes! While UponLife provides prompts to help guide your storytelling, you are free to write in your own words and share your memories in whatever style feels natural to you. The prompts are simply there to inspire you, not limit you.

Can I skip questions I don’t want to answer?

Absolutely! UponLife is designed to be flexible. You can skip any prompt or question that doesn’t feel relevant or comfortable, and focus only on the memories you want to share.

Do I have to answer all the prompts?

No, you don’t have to answer every prompt. UponLife is designed to be flexible, so you can choose the prompts that resonate with you and skip any that don’t. Your book should reflect the memories and stories you feel most comfortable sharing.

How many chapters can I include in my book?

Your UponLife book can include as many chapters as you like, with a maximum of up to 200 pages. This allows plenty of space to capture your memories, stories, and photos in detail.

Creating Your Book

How to add pictures to my chapters?

Adding pictures is simple. Just follow these steps:
1. Open the chapter where you’d like to add a picture.
2. Click the “+” sign on the left side of the paragraph.
3. Select “Image.”
4. Upload your picture.

Can multiple people collaborate on a single story?

Yes! UponLife allows up to five contributors to collaborate on one book. Each contributor can add their own stories, photos, and reflections, making it perfect for families or groups who want to create a shared memoir together.

Can I personalise the book before gifting?

Yes, you can! You will be able to personalise the cover with your chosen title, subtitle, and photo before gifting the book, making it truly unique and special.

Can I see a preview before the book is printed?

Absolutely! You will be able to preview your book with your text, images, and cover layout before finalising your order. We recommend reviewing everything carefully before approving printing.

Printing, Orders & Shipping

How long will it take to receive my printed book?

Processing and printing typically takes 7-10 business days, plus shipping time, which depends on your location. Standard shipping takes about 7-14 business days.

How long does it take to receive my book after I place my order?

The timeline depends on how long you spend creating and finalising your book. Once your order is placed, printing and shipping typically take 7–14 days, depending on your location.

Can I order additional copies?

You can order as many copies as you’d like during checkout or later through your UponLife account.

How much is for an additional hardcover copy?

Each additional hardcover copy costs $39 USD. You can order as many copies as you’d like during checkout or later through your UponLife account.

Do you ship internationally?

Yes, UponLife ships worldwide. Delivery times may vary depending on your location, but most international orders arrive within 7–14 days after printing.

Can I track my order?

Yes, once your book has been printed and shipped, you’ll receive a confirmation email with tracking details so you can follow your order until it arrives.

Can I preview my book before it’s printed?

Yes, you’ll be able to preview a digital version of your book before it goes to print. This gives you the chance to review your stories, check layouts, and make any edits to ensure everything looks just the way you want.

What should I do if my book arrives damaged?

Please email support@uponlifebook.com with clear photos of the damaged book and your order details. We’ll arrange a replacement as quickly as possible.

Payments & Refunds

What payment methods do you accept?

UponLife accepts all major credit and debit cards, including Visa and MasterCard. We also support PayPal for secure and convenient checkout.

How to request a refund?

We’re sorry to hear that UponLife didn’t meet your expectations. If you’d like to request a full refund, please contact us at support@uponlifebook.com, and our team will be happy to assist you. Refunds are typically processed within 7–14 days and will appear on your bank statement shortly after.

Can I get a refund if I’m not satisfied with my book?

We take great care in creating each UponLife book, as every story is uniquely yours. Because of this, we’re unable to offer refunds for printed books unless they arrive damaged or with a production error. If your book was damaged in transit or contains a printing issue, please contact us at support@uponlifebook.com within 7 days of receiving it, and we’ll make it right.

Do you charge taxes or additional fees?

Applicable taxes are calculated based on your location and displayed at checkout before completing your purchase. No hidden fees will be added.

Can I cancel my order after placing it?

Once your book enters production, it can’t be cancelled or edited. If you’d like to cancel immediately after placing your order, contact us right away and we’ll do our best to help if production hasn’t yet begun.

Account & Access

I forgot my password — how do I reset it?

For you to reset your password, please click ‘Forgot Password’ when you are trying to log in. A reset link will be emailed to you, and you will be able to change your password.

Can I change the email associated with my account?

You will be able to access your account only with the email address that was used to create your account.

I did not receive an email confirmation.

We are very sorry that you have not received an email confirmation! Please make sure to check your spam folder - sometimes emails can end up there. If you are not able to locate the email, please contact us at support@uponlifebook.com.

Privacy & Security

Is my data secure and private?

We prioritise your privacy: your responses and submissions are encrypted and stored securely. Data is used solely for generating your book unless you opt into sharing for promotional purposes.

Who can see my stories and photos?

Only you can access your memoirs and uploaded content through your UponLife account. Our team may access limited data only to provide technical or customer support when requested.

Can I delete my account and all my data?

Yes, you can permanently delete your account at any time. Once deleted, all associated data — including your writings, photos, and recordings — will be permanently removed from our servers.

Can I download my data or stories?

Yes — you can download a digital copy of your memoirs or book draft directly from your UponLife account at any time.

What happens to my data after my book is printed?

Your book content remains securely stored in your account, so you can reprint, edit, or revisit your stories later. If you prefer, you can request for all data to be deleted after printing.

Thousands of first-time authors began right here. Join them in becoming a real writer too.

“Great family bonding activity - What began as a solo idea turned into something I shared with my two kids. Every weekend, we sat down and talked about a memory from when they were little ...” by Ben Esposo

“... My daughter asked me where I learned to write and print a book like that. I kept it as my little secret 🤫” by Valencia Bicums

“honestly I was a little unsure at first.

I thought it was more for people writing about their lives, but I used it to shape out a fictional story I’d been carrying in my head for years.

Turns out it worked better than expected. The questions helped me outline the characters and the plot.

The AI ghostwriter thing was smoother than I thought. Not bad at all.” by Sandra Colt

“Had some difficulty getting started as the link was encrypted. And I’m not sure how to use the ghost writer AI. But other than that I am loving it so far.” by Marcia Beech

I always wanted to write something but I thought it would be too much. This made it feel small and manageable. A few minutes here and there and suddenly I had chapters. The writing assistant and the speech instead of writing functionality really helped.

Photos came out looking really good too.

My sister asked if I had this made by a publisher hahah

I told her yeah kind of :)).” by Marie Fulhausen

“Didn't think I had it in me to write a whole book. But answering those questions just... opened something up. It was like talking to an old friend who knew exactly what to ask.. The speak to record function helped too cause typing hurts my hands sometimes. Now I've got a real book with my name on it sitting in my living room. Unreal.” by Omer Kalyon

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